Refund policy

RETURN & REFUND POLICY

At YenYa Coffee, we take pride in the quality of our coffee and the care with which every order is prepared and shipped.

Coffee Purchases:

Because coffee is a consumable food product, we generally do not accept returns or exchanges on coffee once an order has shipped. This does not affect any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders:

If your order arrives damaged, defective, or incorrect, please contact us at contact@yenya.co as soon as possible, ideally within 7 days of delivery.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable. Once reviewed, we may provide a replacement, partial refund, or full refund depending on the circumstances.

Please do not send products back to us unless we have provided return instructions.

Missing Orders:

If your package has not arrived within the expected delivery window, please contact us at contact@yenya.co with your order number. We will review the shipment and work with the carrier when necessary to help resolve the issue.

Order Cancellations:

If you need to cancel an order, contact us as soon as possible at contact@yenya.co. We will make every effort to accommodate cancellation requests before an order has been processed for shipment. Once an order has been fulfilled or shipped, we may be unable to cancel it.

Refunds:

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are generally non-refundable unless the refund results from an error by YenYa Coffee, a damaged or defective product, or where otherwise required by applicable law.

International Orders:

Customers purchasing from outside the United States may have additional cancellation, return, or refund rights under the laws of their country or region. Where mandatory consumer protection laws provide rights that differ from this policy, those legal rights will apply.

For eligible orders shipped to the European Union, customers may have a statutory right to withdraw from an online purchase within 14 days, subject to applicable law and the terms provided during checkout.

Contact Us:

For questions regarding an order, return, replacement, or refund, contact:

YenYa Coffee
Operated by YenYa, Inc.
Email: contact@yenya.co
Phone: 747-999-5383